This Preliminary programme presents the basic information of the agenda map from APQO-PSQ-GBN Core Council pre-conference meetings to the Main Conference itself and the Post-Conference workshop.

The final programme, with the timings and location of each topic, will be announced at the beginning of September 2017 after the programme committee confirms all the Resource Speakers.


  • Simultaneous GBN & APQO Core Council Meetings

    GBN Core Council Meeting | 0700 – 1400

    APQO Core Council Meeting | 1400 – 1800

  • APQO-PSQ-GBN Core Council Welcome Dinner

    1930 – 2200


  • Registration & Breakfast

    0800 – 0900

  • Welcome Address

    0900 – 0910 | Harnek Singh (APQO President),  Corazon C. Tan (PSQ President)

Quality: Then and Now

  • Keynote Speech

    0910 – 0930 | Senator Paolo Benigno ‘Bam’ Aquino IV,  Senator, Philippine Senate

  • Morning Refreshment Break

    0930 – 0945

  • Using Data to Sweat Your Assets - Powerful Tools for Productivity Maintenance

    0945 – 1035 | Ming Dong, Technical Training Specialist, Minitab Pty Ltd

  • Quality Transformation through Generations

    1035 – 1130 | Panel Discussion

    Moderator: Dr. Chuck Aubrey, Chairman, Asia Pacific Quality Organization


    Raymond Yulo, MBB, Process Excellence Manager, Google

    Mary Anne A. Concio, MBB, Founder/CEO, Powerhouse Development & Coaching Academy Inc.

    Yap Suan See, Vice President/Managing Director, Finisar Malaysia Sdn Bhd

  • Rising Economic Power of Quality

    1220 – 1320 | Dr. Patricia C. La Londe, ASQ Past Chair, Board of Directors

    ASQ, in association with Forbes Insights — the research arm of Forbes magazine — will explore the “Rising Economic Power of Quality” to identify those organizations that have attained leadership through quality management, and examine the overall impact of quality on driving competitiveness in the 21st century.

  • Networking & Lunch

    1220 – 1320

Global Benchmarking & Best Practices

  • Introducing the Global Benchmarking Network

    1320 – 1400 | Jan-Patrick Cap, GBN Secretariat, IPK Fraunhofer, Germany

  • Future Manufacturing in a Digital World

    1400 – 1430 | Prof. Dr.-Ing. Holger Kohl, Professor for Sustainable Corporate Development at the Technical University of Berlin and Director of the Division Corporate Management at Fraunhofer IPK, Berlin/Germany

    Three small adjectives – safe, flexible, intuitive – that sum up what companies are looking for in the production of the future: customized production right down. As connectivity spreads to the way we manu-facture, consume, work, communicate and even act, digital solutions are pervading every sector – all the way from manufacturing to energy supply. This is affecting existing business models, transforming established market structures and shifting the balance of the global market. There is no doubt that companies must confront these new challenges posed by Industrie 4.0.

  • Leading and Managing our Government Today: Which is Most Vital - Being on The Cutting Edge of our Digital World or Active Citizen Engagement?

    14:30 – 15:00 | Dale Weeks, Director, Global Leadership and Benchmarking Associates, USA

    The strategic question for this conversation is:  What is your major priority in managing government (or a business)?  Does leading edge techno-logy come first (e.g. Smart Cities, Smart Regions, Smart Nations, Smart Businesses) from an inside-out, technology push perspective OR does an outside-in, citizen service excellence direction take top priority, where evidence based citizen needs are the driving force for change?   This discussion will highlight proven global government leadership and management success stories across the broad technology digital transformation arena.

  • Networking Break

    15:00 – 15:30

  • Benchmarking to Drive Sustainability: Measuring and Developing the Triple Bottomline?

    15:30 – 16:00 |  Mark Modena, Director Marketing, GBN and Products Director, Winning Moves, United Kingdom

  • Panel Discussion with presenters (incl. Q&A)

    16:00 – 16:40

  • Closing Remarks

    16:45 – 17:00

  • GPEA, APQO, PSQ, ACE Team & 6th Global Benchmarking Awards

    1900 – 2200


  • Registration & Breakfast

    0800 – 0900

  • Opening Remarks

    0900 – 0925 | Abraham Fenn (APQO President-Elect)

The Age of Big Data & Artificial Intelligence

  • Making Better Decisions with Data Storytelling

    0925 – 1005 | Alistair Tan, SEA Analytics & Insight Solution Executive, SAP Singapore Pte Ltd

  • Morning Refreshment Break

    1005 – 1020

  • Make Champions for 21st Century, Powered by AI

    1020 – 1100 | Praveen Kumar, Director/Co-Founder, Contechie

The Rise of the Bots

  • Establishing Robotic Process Automation (RPA) in the Organization

    1100 – 1150 | Syed Niyaz Basha, President (South East Asia), Grid Infocom Pte Ltd

  • Intelligent Automation Application in the Healthcare Industry

    1140 – 1230 | Mario Domingo, Co-Founder of Artificial Intelligence Life Sciences Tech Company

  • Networking & Lunch

    1230 – 1340

Leadership Shift

  • Accelerating Digital Applications through Culture-based SUGOD

    1340 – 1420 | Cesar Dumayag, President & CEO, People 360 Consulting Corporation

  • Global Quality & Digital transformation

    1420 – 1500 | Harnek Singh, President, Asia Pacific Quality Organization

  • Afternoon Refreshment Break

    1500 – 1515

Organizational Excellence in the Digital Transformation Age

  • Success Stories in Different Industries (Case Studies) which include LSS, ISO, MBNQA, and other Quality Improvement Frameworks

    1515 – 1605 | Panel Discussion

    Moderator: Abraham Fenn, President (Elect), Asia Pacific Quality Organization


    Dr. Luis Maria R. Calingo, President, Holy Angel University

    Pathmani Mangalika de Silva, President, Sri Lanka Association for Quality

    Sachin Avikash Deo, Deputy Director, National Training & Productivity Centre, Fiji National University

  • Fostering Digital Habits in Customers to Increase Digital and Self-Service Uptake

    1605 – 1645

    Arvie Mercado, Sr. Director-Global Service Desk, Carlson Wagonlit Travel

    Jay Bray Cabana, Customer Intelligence Practice Lead, SAS Institute, Philippines

  • APQO Flag Handing Over Ceremony

    1645 – 1700

  • Closing Remarks

    1700 – 1710 | Dr. Rey B. Fremista, Vice-President Internal of the Philippine Society for Quality and the Chairman of the 2017 International Quality Conference


  • Registration & Breakfast

    0700 – 0800

  • Minitab 18 Workshop

    0800 – 1400 | Ming Dong, Technical Training Specialist, Minitab Pty Ltd

    The workshop will cover: (1) Using Pareto charts and other graphical analysis tools for data-driven decision making; (2) Carrying out a capability analysis to demonstrate how well your process meets customer requirements; and (3) Conducting design of experiments (DOEs) to understand and optimize the factors that can improve the quality of your products.